Privacy Policy

Effective date: 1 January 2026

1. Information we collect

We collect the following categories of information:

• Contact information you provide directly — such as name, business email, company, role and country — when you request a demo, apply to the Enterprise Pilot, or contact us.
• Enterprise data submitted to the CarbonVerify platform by authorised users of a customer organisation, processed on that customer's behalf under a separate agreement.
• Technical information such as IP address, browser type, device information, referring URL and pages viewed, collected automatically when you use our website or platform.

2. How we use information

We use information to:

• Provide, operate and improve the CarbonVerify platform and website.
• Respond to enquiries and evaluate Enterprise Pilot applications.
• Send transactional and service-related communications.
• Protect the security and integrity of our services.
• Comply with legal and regulatory obligations.

3. Cookies

We use a minimal set of first-party cookies to operate the site and remember essential preferences. We do not use third-party advertising cookies or cross-site tracking cookies. Where non-essential cookies are used, we will request your consent in accordance with applicable law.

4. Analytics

We use privacy-respecting analytics to understand aggregate usage of our website and platform — pages viewed, feature adoption, error rates — in order to improve them. Analytics data is not used to build advertising profiles or sold to third parties.

5. Data security

CarbonVerify applies enterprise-grade security controls, including encryption of data in transit and at rest, strict access controls, continuous monitoring and regular independent review. No system is entirely secure, but we treat the confidentiality and integrity of customer data as fundamental to our platform.

6. Data retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, resolve disputes and enforce our agreements. Enterprise data processed on behalf of a customer is retained and deleted in accordance with the applicable customer agreement.

7. Your rights

Depending on your jurisdiction, you may have the right to access, correct, delete, restrict or port personal information we hold about you, and to object to certain processing. To exercise these rights, please contact us using the details below.

8. International transfers

Where personal information is transferred across borders, we rely on appropriate safeguards — including standard contractual clauses and equivalent mechanisms — to ensure a consistent level of protection.

9. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be notified through our website or, where appropriate, directly to affected users.

10. Contact

For any questions about this Privacy Policy or our data practices, please contact us at contact@carbon-verify.com.